English for Customer Care - Rosemary Richey

An expanding series of short, specialist English courses for different professions, work skills, and industries.

Unit 1: Introduction to customer care

Unit 2: Face to face with customers

Unit 3: Dealing with customers on the phone

Unit 4: Call centre success

Unit 5: Delivering customer care through writing

Unit 6: Dealing with problems and complaints

Please click here to download eBook and Audio.

Enjoy learning!